Shipping policy
Last Updated: August 11, 2026
At Besitale, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.
Order Processing
Orders are processed after your payment has been successfully confirmed.
Please allow 1–3 business days for order processing and preparation before your order is shipped.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.
Shipping Times
Once your order has been dispatched, delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors outside our control.
Estimated delivery times, where provided, are estimates only and are not guaranteed.
You will receive available shipping or tracking information after your order has been dispatched.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable shipping promotions or free-shipping offers will be clearly communicated on our website or during checkout.
Tracking Your Order
When tracking information is available, it will be provided to you after your order has been shipped.
Please allow some time for tracking information to become active after dispatch.
Delivery Delays
Besitale is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
-
Carrier delays
-
Severe weather
-
Customs processing
-
Public holidays
-
Incorrect or incomplete delivery information
-
Strikes or service interruptions
-
Other unforeseen circumstances
If your order appears to be delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.
Customs & Import Charges
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.
Where applicable, these charges are generally the responsibility of the customer unless otherwise stated at checkout.
Customs policies vary between countries, and Besitale cannot guarantee how quickly a shipment will clear customs.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order details and, where possible, photographs of the damaged package and product.
If your package appears to be lost in transit, please contact us so we can review the available tracking information and assist you.
Contact Us
If you have questions about shipping or your order, please contact us:
Besitale
Via Cadore 37, Adrano, CT 95031, Italia
Email: besitale@outlook.it
Phone: +39 331 912 8135
